Depending on the type of plan you have, we have different assistance providers associated with each plan. The best way is to look at back of your member card and call the number listed on it.
If you do not have your member card with you, please follow these instructions to ensure you contact the correct assistance provider.
When you call one of our assistance providers, please have your name and policy number ready. Inform them that you are a member with us. Give your location and contact details and, in case of accident/illness, complete information about your condition and any medical contacts.
For plans underwritten by Liberty International Insurance Limited (Hong Kong) or Liberty Insurance Pte. Ltd., please call +66 2022 9190. For plans underwritten by PTI VN, please call +66 2022 9190. For UniversalHealth 100 Plans underwritten by Zurich Life, please call +66 2022 9190.
For plans underwritten by PT. Asuransi Umum Mega, please call +62 21 2927 9660.
Travel Guard Assistance
For plans underwritten by AIG, please call +603 2772 5689.
For plans underwritten by Pioneer Life, please call +63 2 687 8388.